General Terms and Conditions

This contract document regulates transactions for purchases and services made through the website (hereinafter referred to as the “Supplier”). Acceptance of this document implies that the user:

• has read and fully understood the content of this document.
  
• has the right to purchase the specified goods or services. The user confirms that they are of legal age (18 years old).
  
• accepts all obligations specified in this document.
  

These terms and conditions are valid for an indefinite period and apply to all contracts concluded via. The provider reserves the right to change these terms and conditions unilaterally. At the same time, the changes do not affect goods or offers purchased before the changes, unless they are incorrect information.

INFORMATION ABOUT THE SUPPLIER

We are registered at:1607 20th St, San Francisco, CA 94107, United States

• 1607 20th St, San Francisco, CA 94107, United Statess
• [email protected].
  

CONCLUSION OF THE CONTRACT

This contract document governs the relationship of the purchase contract between the supplier and the buyer, provided that the latter accepts the terms and conditions at the time of purchase.

The purchase agreement includes the provision of a specific product or service at a fixed price, which is publicly announced on the website.

GENERAL INFORMATION

The terms and conditions set out on this page apply exclusively to orders placed on our website.

The currency used for billing is the euro.

The price of the goods already includes value added tax (VAT) or other taxes that may apply. The price indicated is expressed in euros (€).

The prices published on the website apply to each product and are automatically applied at the final stage of the purchase. They include all costs related to taxes, transport, and other services. The customer should be aware that the price of some products may change in real time and that they will be informed of this in advance.

After each payment, the provider will send a confirmation email to the registered user. The invoice for the purchase will be made available for viewing or downloading in the customer's account on the day after the purchase. No invoice or delivery note will be included with the package containing the goods.

The availability of the goods is subject to final confirmation by the supplier and is initially indicated next to each item.

The customer can check the status of their order at any time via their account.

The ordering process at Steroids-safe is simple and consists of the steps listed below:

PURCHASE PROCESS

1 - Product selection

Browse our website using a variety of categories and filters. Once you have found a product that interests you, add it to your shopping cart. You then have the option to proceed to checkout or continue shopping. Once you have finished selecting items, proceed to the shopping cart.

2 - Shopping cart

Here you can add or remove items from your shopping cart, apply discount codes, and save items for later purchase.

3 - Delivery address and confirmation

As a registered customer, you only need to log in via the link provided. If you are a new customer, simply fill in the required fields. You can then select the delivery and payment method. You also have the option of applying a discount code if you have not already done so. Please read the terms and conditions and privacy policy.

In the final step, you must confirm your purchase by clicking on the “Submit order” button.

You will then receive an order number assigned by the system and an email with the details of your order to the email address you provided.

If you notice an error in your order, please contact our support team by phone or email.

If the bank declines the credit card order, the order will be automatically canceled and you will need to reorder using a different card or payment method.

If you have any questions, please feel free to send us an email.

SHIPPING/DELIVERY

Your order will be shipped according to the shipping method you selected.

The goods you have purchased will only be shipped once full payment has been received and the supplier has confirmed receipt of payment. Until payment has been received, the transaction is considered incomplete. This rule does not apply if cash on delivery has been selected as the payment method. In such cases, the contract is considered concluded when the provider sends an email confirming the purchase. In such a case, the provider is obliged to request the product from an authorized dealer, which may result in a delay in delivery of up to 15 days from receipt of payment. However, the customer will be informed of this event in advance. In such cases, delivery will be made in the order in which the orders were received. Customers whose orders have not yet been processed will be informed of the status of their order and the expected delivery time. This information will be provided by telephone or email. Delivery of the goods is considered complete from the time indicated on the delivery note.

RIGHT OF RETURN

Case 1: Return due to incorrect or incomplete information

If the order cannot be delivered due to missing and/or incorrect information in the delivery address, the costs associated with the return will be deducted from the amount to be refunded for the returned order.

2. Case: Right of withdrawal

Once the order confirmation process has been completed, it is no longer possible to change or cancel the order. In individual cases, changes or cancellations can be made by contacting customer service, provided that the goods have not yet been processed (i.e., before they leave our logistics centers).

If the customer wishes to cancel an order that has already been processed, i.e., the goods have been shipped to their destination, they must bear the shipping costs associated with this cancellation.

Case 3: Right of withdrawal

All goods purchased from gearhouston.com can be returned and refunded, provided that you inform us of your intention to return them within 14 calendar days of receiving the goods. In addition, the following conditions must be met:

Conditions for the right of withdrawal

• The goods must be returned in the same box in which they were delivered to ensure their safety during transport. If such a box is not available, it is the customer's responsibility to return the goods in secure packaging so that they arrive in one piece at our warehouse. The returned goods must be unused and in their original condition, i.e. with all original packaging, instructions, and accessories intact.
  
• The amount paid for the item(s) will be refunded. Please note that we do not accept cash on delivery returns under any circumstances.
  
• Returns of goods purchased as part of a sale cannot be processed.
  
• Food items can only be returned if the packaging has not been opened.
  
• Sealed goods that cannot be returned for health or hygiene reasons and that have been opened after delivery cannot be returned.
  
• Masks cannot be returned for health and/or hygiene reasons.
  
• Accessories delivered in addition to the main products cannot be returned.
  
• Upon receipt of a request to exercise the right of withdrawal, we will refund the amount paid for the returned goods. The refund must be requested within 14 calendar days of receipt of the goods. The refund will be made using the same payment system used by the customer or, if this is not possible, by bank transfer. The costs associated with returning the goods shall be borne by the consumer and/or user.
  

Return procedure

1. Contact our support team by email and provide all the necessary information about the goods.
   
2. Prepare the packaging for returning the goods in accordance with the “Conditions for returning goods” section.
   

Procedure at Steroids-safe

Upon receipt of the returned goods, we will evaluate the goods and inform you of your entitlement to a refund of the amount paid for the purchased goods.

The amounts paid for the returned goods will be refunded to the consumer.

The refund will be made as soon as possible, but no later than 14 days after the date on which we were informed of your intention to withdraw from the purchase. The refund will be made using the same payment method used for the purchase: If payment was made by credit card, the refund will be credited to the same card; if payment was made by bank transfer or cash on delivery, the refund will be made by bank transfer. The customer must provide all necessary information when returning the goods. The customer bears the costs and risks associated with returning the goods, as described above.

All sizes and formats of the goods displayed on our website are subject to change due to changes in presentation or minor adjustments to the descriptions. There may be a delay between the arrival of new items and the updating of the information on the website. As the information remains unchanged, returns will not be processed in such cases.

Case 4: Right to return defective or damaged goods

If you find that the goods you have received do not comply with the terms of the contract, are defective, or have been damaged during transport, you can file a complaint within 7 days of receiving the goods by following the steps below:

Procedure:

1. Take photos of the goods to document any transport damage or defects. Be sure to show the general condition in which the order was delivered to you. This information is necessary to file a complaint with the shipping service provider.
   
2. Contact us and send us all the information about the item by email.
   

Upon receipt of your message, we will contact you for further instructions.

This procedure applies to Steroids-safe in the event of a return of goods:

Upon receipt of the goods, we will inspect them carefully and notify you of our decision regarding a refund or exchange within a reasonable period of time. We will offer you a refund or, in some cases, an exchange of the goods as soon as possible, but no later than 14 days from the date of the confirmation letter.

If a refund is required and the product is no longer in stock, we will refund the full amount you paid for the product, including delivery costs and the cost of returning the product to gearhouston.com.

In the event of a partial return or cancellation, the amount paid for the order will be partially refunded. Shipping costs are not refundable for partial refunds. The refund will be made either to the account of the same person who placed the order or in the form of discount points that can be used on future purchases.

PAYMENT METHODS AND TERMS

To make a payment at gearhouston.com, you must follow the instructions provided during the purchase process. To simplify your purchase, we offer you various payment options:

• Credit or debit card
  
• Bank transfer
  
• Paypal
  

Payment by debit or credit card

There is no commission for this payment method.

Payment is processed immediately and the order is processed without delay.

Steroids-safe offers a secure payment gateway to prevent fraudulent credit and debit card transactions. All data collected during the payment process is encrypted and transmitted securely to the bank.

• The security of data transmission is confirmed by the SSL certificate.
  
• We comply with PCI DSS standards when processing transactions and performing vulnerability tests.
  
• We carry out 3D Secure transactions and use additional security systems to prevent and combat fraud.
  

Bank transfer

Steroids-safe offers you the option of paying for your order by bank transfer.

Please note that when making a bank transfer, you must include the order number as a reference so that your payment can be processed as quickly as possible. Payment will be processed within one to three business days. The order will not be shipped until confirmation of proper payment has been received.

If we do not receive confirmation of payment within 7 calendar days, the order will be automatically canceled.

However, if we receive confirmation of payment from the bank, we may be able to speed up the process.

No commission is charged for this payment method.

PayPal

PayPal is an online payment method that allows you to link your bank cards. This allows you to shop online without having to constantly enter financial information.

When you shop at Steroids-safe, there are no additional fees for this payment method.

GUARANTEE AND WARRANTY

All products offered for sale are original products with a manufacturer's warranty card and are generally free from manufacturing defects. They are covered by a 2-year manufacturer's warranty (for non-food products) starting from the date of delivery. In cases where the warranty claim is justified, the goods will be repaired, replaced, discounted, or returned in accordance with the law. The warranty is void if the warranty data or proof of purchase is altered, revised, or replaced. The warranty does not cover defects caused by negligence, mechanical damage, misuse, or unauthorized tampering, or materials that have worn out through normal use. The provider and user agree to submit any disputes arising from the provision of products or services under these terms and conditions to the courts with jurisdiction over the user's location. In addition, the parties may submit their disputes to arbitration in accordance with arbitration laws and to out-of-court dispute resolution procedures set out in codes of conduct or other self-regulatory instruments.